Terms of Service

Last updated: 10 July 2026 · Back to home · Privacy policy · Contact

The service

Veramane provides AI-generated hair styling, colour, and product consultations. A consultation is purchased as a one-time service; the access code you receive at checkout unlocks the consultation room for up to 40 messages, and stays active for 30 days from the first time you use it — room for a full consultation and your follow-up questions. Codes are for your personal use and shouldn't be shared or resold.

Styling advice, not professional services

• Consultations are styling and image advice generated by AI. They are not medical, dermatological, trichological, legal, or financial advice, and no professional-client relationship is created.
• For scalp conditions, sudden or patchy hair loss, allergic reactions, or any health concern, see a physician or dermatologist. The consultation is designed to tell you the same thing.
• Always insist on a professional patch test (48 hours) and strand test before any chemical service, whatever any consultation says.
• Advice is based on what you share with us. Photos can't reveal everything (porosity, underlying damage, prior chemistry), so final decisions belong with you and the licensed professional in the chair.

Honest verdicts

Our consultations are designed to be honest, including telling you a look won't suit you or that a colour goal isn't achievable in one session. Purchasing a consultation buys our best professional judgment — not agreement. Product opinions are framed as claims versus evidence and reflect general product-category knowledge, not lab testing of specific items.

Refunds

If your consultation didn't work — technical failure, or you genuinely feel you didn't get what you paid for — email support@veramane.com within 14 days and we'll refund you. First refund is no-questions-asked. What we don't refund: disagreement with an honest verdict you didn't want to hear. A refund ends access — once we refund you in full, your access code stops working. A partial refund leaves your access intact.

Acceptable use

• You must be 18 or older to purchase and to submit photos; submit only photos of yourself.
• Don't attempt to use the service for anything other than hair consultations, or to probe, extract, or misuse the underlying AI system.
• We may revoke access codes that are shared, resold, or used abusively, with a refund at our discretion.

Your content

You keep all rights to your photos and messages. You grant us only the limited right to process them to deliver your consultation, per the privacy policy (photos are not stored). Consultation outputs — verdicts, briefs — are yours to use, print, and show your stylist.

Liability

To the maximum extent permitted by law, our total liability for any claim related to the service is limited to the amount you paid for the consultation. We are not liable for the outcome of services performed by third-party salons or stylists, or for decisions made based on consultation advice.

Governing law & dispute resolution

These terms, and any dispute arising out of or relating to them or the service, are governed by the laws of the Province of Nova Scotia and the federal laws of Canada that apply there, without regard to conflict-of-laws rules.

Talk to us first. Almost everything is a quick fix. Before starting any formal proceeding, you agree to email support@veramane.com with a short description of the problem and the outcome you want, and to give us 30 days to make it right. Most disputes end here.

Binding arbitration. If we can't resolve it, any dispute that remains will be settled by final and binding arbitration before a single arbitrator, seated in Halifax, Nova Scotia, conducted in English under the Commercial Arbitration Act (Nova Scotia). Judgment on the award may be entered by any court of competent jurisdiction. You and Veramane are each giving up the right to a trial before a judge or jury.

Individual basis only — no class actions. Disputes are resolved only on an individual basis. You and Veramane each agree not to bring or join any class, collective, consolidated, or representative proceeding, and the arbitrator may not hear one. If this waiver is held unenforceable for a particular claim, only that claim is severed and sent to the courts named below; the rest stays in arbitration.

Exceptions. Either of us may still (a) bring an individual claim in small-claims court, and (b) ask a court for an injunction or other equitable relief to stop infringement or misuse of intellectual property or the underlying AI system. Nothing in this section waives any consumer right that the law where you live does not allow to be waived.

30-day opt-out. You may opt out of this arbitration and class-waiver section by emailing support@veramane.com with the subject line “Arbitration opt-out” within 30 days of your first purchase. Opting out changes nothing else in these terms.

Courts. For any matter not subject to arbitration, you and Veramane submit to the exclusive jurisdiction of the courts located in Nova Scotia, Canada.

Changes

We may update these terms; material changes will be posted here with a new date. Continued use after changes means acceptance.

Contact

Veramane operates from Nova Scotia, Canada. Questions about these terms, refunds, or your consultation: email support@veramane.com.